Frequently Asked Questions

We accept Visa, MasterCard, Discover, American Express or Google Checkout.

We offer discounted ground, UPS Ground, UPS 2nd Day Air, and UPS Overnight. Learn more about our shipping options and rates.

Orders $50 or more ship FREE using our discounted ground shipping option. Orders under $50 ship $4.99 for discounted ground and $5.99 for UPS Ground. UPS 2nd Day shipping is $8.99 and $15.99 for UPS Overnight - PM Delivery.

We process and ship orders Monday - Friday from 8:00am to 4:00pm (cst). Orders submitted Monday - Thursday after 11:00am (cst) may not process or ship until the following business day. Orders submitted Saturday, Sunday, and Friday after 11:00am (cst) may not process or ship until the following Monday. We will send you an email when your order has been reviewed and sent to our warehouse for shipping. A second email will be sent when your order is ready to be picked up on the next delivery truck. This email will include a tracking or delivery confirmation number depending on the delivery method choosen. Delivery times are sometimes subject to weather delays and other issues out of our control.

Orders shipping to Texas will be charged 8.25% sales tax.

Your payment information is passed through industry standard, 128-bit encryption. This encryption precents your information from being read or seen while being transfered. We do not store any payment information, so you can be certain your information is safe.

We cannot guarantee that an order can be changed or canceled once the order is placed, but we will make every effort to meet your request. If your order has already processed and left our warehouse, you may need to submit an RMA request for a product return.

If you need to return a product because of a defect or other reason please view our Return Policy page for additional information.

Log in to the My Account page to check the status of your order.

You can find our contact information here.

Use our Memory Finder tool on the left of each page to find the exact memory compatible with your system. First, choose your manufacturer. In the second drop down, choose your system family. And finally, in the third drop down, choose your system model. We have found that using our Memory Finder to find the memory you need is the quickest and easiest way to find your memory.

We always recommend you check your system owner's manual.

In general, use the following guidelines when installing new memory:

1. Always first ground yourself prior to handling your memory.
2. Shutdown and power off your system.
3. Unplug the power cord or remove the battery if laptop.
4. Open the case (desktop, servers, printers) or memory compartment (laptops)
5. Locate the memory sockets on the motherboard
6. If replacing existing memory, remove current memory module(s)
7. Place your new memory module in the open socket while insuring the memory notches line up with the socket notches.
8. Push your new memory module straight down (45 degree angle for laptops) until the retaining clips on either side of the socket snap into place securing the memory in the socket.
9. Replace the power cord and turn on your system to verify the new memory has been recognized.
10. If the memory has been recognized replace the case cover.
11. If the memory has not been recognized double check the memory has been correctly installed.

The amount of memory each user requires depends on the type of programs you plan on using. As a general rule, when upgrading your memory, we recommend installing the highest capacity memory module in each memory socket. This will prevent you from needing to throwing away memory if you choose to upgrade again later. Check your system product page to find how much memory your system can support.

Upgrading your memory will reduce the time it takes your system to boot up, programs will load faster, and you will be able to run more programs at one time. These speed improvements will allow you to spend more time using your computer and less time waiting on your computer.